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FAQ 2

FAQ

What time can I check-in and check-out?

Check-in is guaranteed from 03:00 pm, whereas check-out is due by 12:00 pm (mid-day).
If you plan to arrive before 03:00 pm, we will take care of your luggage at the hotel.

Can I get to the hotel by car? Is there any private parking available?

The hotel is located in the historic center of a medieval village and there is no private parking. Nevertheless, we offer a valet service free of charge available from 09:00 am to 07:00 pm to give you assistance with parking and luggage.

We will contact you by phone the day of your arrival to provide the useful information to reach us. It is possible to reach the hotel only if you drive a small car (e.g. city car) and you can stop only for the necessary time to leave your luggage at the hotel. It is not possible to park the car along the street of the hotel, because of the small dimensions of the street.

We invite you to contact us for further information.

Where can I park my car if I arrive later than valet service set hours?

If you arrive later than 07:00 pm, we suggest you to park into two car parkings near the hotel:

  1. Via del Mercato – Street parking (see on Google Maps)
  2. Metered parking in Via Avv. Giovanni Ottaviano (see on Google Maps) near a gas station. This is a paid public parking area (Euro 0,90/hour), marked by blue lines.
    We invite you to take a look at the parking schedule and to download EasyPark App available for Android and iOS.
Can I take my pet with me?

Locanda Don Serafino is glad to welcome your four-legged friend. Because of some allergies that affect our team, our dwelling can welcome small dogs only, with a maximum weight of 15 kilos. There is an additional charge for this service.

We invite you to look up to the page “Dog Welcome” on our website for more information.

Is breakfast included? What kind of breakfast do you offer?

Breakfast is included if you choose Bed & Breakfast or Not Refundable rates. If you choose the Room Only rate, you can add breakfast by paying Euro 20,00 per person per day.
Locanda Don Serafino offers a Sicilian breakfast conceived and made from the executive chef Vincenzo Candiano. You can taste products coming from local sources, a wide selection of cakes of our production as well as jams, honey, typical Sicilian sweets, fresh juices, cheeses, meats and vegetables. There is also a corner dedicated to gluten free.

In case of special requests, intolerances or allergies, please contact the booking department that will be in charge of your needs.

Breakfast is served from 7:30 am to 11.30 am in the breakfast room.

When is the restaurant closed?

The starred restaurant Locanda Don Serafino is open everyday for lunch and dinner, except on Tuesdays.

Where are the hotel and the restaurant located?

Both the hotel and the restaurant are located in Ragusa Ibla.
The hotel is in Via XI Febbraio 15, about 600 meters far from the restaurant, which is located in Via Avv. Giovanni Ottaviano, 13. It takes about 10 minutes to reach the restaurant from the hotel through the alleys in the neighborhood.

Where are the Villas Don Serafino?

Villas Don Serafino are located in Marina Di Ragusa, 24 km far from Ragusa, in the surroundings of the Natural Reserve of the River Irminio and 700 meters far from the promenade.

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